Returns & Refunds Policy

At Heritage Crest Wholesale Ltd, we are committed to providing high-quality products and reliable service to our trade customers. Please read our Returns & Refunds Policy carefully.

1. Scope

This policy applies to all products purchased through Heritage Crest Wholesale Ltd by registered business customers, retailers, and distributors.
Orders placed for personal use by individuals are not covered under this policy.

2. Returns

Returns are accepted only for products that are faulty, damaged, or incorrectly supplied.
All return requests must be reported within 7 days of receiving the goods.
Customers must provide supporting evidence (photos, descriptions) of the fault or damage.

3. Process

Contact our team via the Contact Us form or email to initiate a return.
Our team will provide instructions for returning the product.
Products must be returned in their original packaging and in the same condition as received.

4. Refunds

Once the returned product is received and inspected, a refund or replacement will be issued at the discretion of Heritage Crest Wholesale Ltd.
Refunds will be made using the same payment method used for the original order.
Shipping or delivery charges are non-refundable, except in cases of our error or damaged goods.

5. Exceptions

Products damaged due to misuse, improper storage, or third-party handling are not eligible for returns or refunds.
Custom or specially ordered products may be non-returnable, unless faulty or damaged.

6. Contact

For any questions regarding returns or refunds, please reach out to our team via the Contact Us page. We aim to respond promptly and assist you with your inquiry.